Frequently Asked Questions
Everything you need to know about shopping with Rotel Australia
What are your shipping rates and delivery times within Australia?
We offer standard and express shipping across Australia. Standard delivery typically takes 3-7 business days, while express delivery takes 1-3 business days depending on your location. Shipping costs are calculated at checkout based on your order weight and destination.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in a resaleable condition. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
Do your products come with a manufacturer warranty?
Yes, all products sold by Rotel Australia come with a standard manufacturer warranty. The duration and coverage vary by brand and product type, but typically range from 12 to 24 months. Please refer to the specific product page for detailed warranty information.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Additionally, we support modern payment solutions such as PayPal, Apple Pay, Google Pay, and Buy Now Pay Later options like Afterpay.
How can I track my order once it has been shipped?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery. Provide your order number and photos of the damage so we can arrange a replacement or refund as quickly as possible.